Effective Date: May 23, 2025
Services Provided
Louisville Cleaning Pros offers residential and commercial cleaning services as detailed in the service descriptions provided at the time of booking. We reserve the right to refuse any service request that is deemed unsafe, unethical, or unreasonable.
Appointments & Access
Clients are responsible for providing access to the property at the scheduled time. If access is not granted for the appointment, a cancellation fee may apply.
Pricing & Payments
Prices are based on the size and condition of the property and requested service.
All payments must be made by credit card via Stripe at the time of booking or prior to service.
No cash, check, or alternative forms of payment will be accepted.
Recurring services may be billed on a weekly, bi-weekly, or monthly basis through Stripe’s automated billing system.
Cancellations & Rescheduling
Please provide at least 24 hours’ notice to cancel or reschedule an appointment.
Cancellations made with less than 24 hours’ notice may incur a $50 late cancellation fee.
Satisfaction Guarantee
If you are not satisfied with our work, please contact us within 24 hours of service. We will return to address any issues at no additional charge. Refunds are not typically offered but may be considered at our discretion.
Liability
Louisville Cleaning Pros is insured.
We are not liable for pre-existing damage or items that are improperly secured.
We do not move or lift heavy furniture or appliances (e.g., couches, refrigerators, ovens, etc.).
We do not use ladders or step stools higher than two steps. High or hard-to-reach areas may not be serviced for safety reasons.
We are not responsible for damages caused by normal wear and tear or improper installation of household items.
Health & Safety
Our team is trained to follow health and safety guidelines.
We reserve the right to refuse service if the work environment poses a health or safety risk.
Pets & Privacy
Please secure all pets during the cleaning appointment.
We respect your privacy and will never share your personal information without your consent.
Termination
Louisville Cleaning Pros reserves the right to terminate services at any time for any reason, including but not limited to non-payment, inappropriate behavior, or unsafe working conditions.
Changes to Terms
These Terms and Conditions are subject to change without notice. Updated versions will be posted on our website and will take effect immediately upon posting.
Contact Us
Louisville Cleaning Pros
Email: [email protected]
Phone: 502-xxx-xxxx
Website: louisvillecleaningpros.com